Director of Care Management

SAGE is the world’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual, transgender, and queer or questioning (LGBTQ+) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources for LGBTQ+ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, and provides cultural competency training for aging providers and LGBTQ+ organizations, largely through its National Resource Center on LGBTQ+ Aging and its growing social enterprise, SAGECare.

The Director of Care Management provides overall leadership and accountability for SAGE’s Care Management programming across New York City. This role is responsible for contract management, program development and oversight, and the supervision of departmental staff. The Director directly supervises multiple team members and offers strategic leadership, guidance, and operational direction for all Care Management services. In collaboration with internal SAGE departments and external partners, the Director helps deliver on-site programs and activities that advance health, wellness, and a strong, vibrant community for LGBTQ+ older adults. This role will report to the Senior Director of SAGEServes Supportive Services.

Who we need:

A successful candidate for the Director of Care Management position at SAGE is a mission-driven leader who combines strong programmatic and operational expertise with a deep commitment to serving LGBTQ+ older adults. The Director brings a solid background in care management and social service programming, with the ability to oversee complex, citywide operations while maintaining a person-centered, affirming, and strengths-based approach.

This individual is an effective and experienced people manager who can mentor, develop, and hold multiple staff accountable while fostering an inclusive, collaborative, and high-performing team culture. They are highly organized and detail-oriented, with a strong understanding of regulatory and contractual compliance, and the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.

The ideal candidate is also a strategic thinker who can contribute to the growth and evolution of Care Management programming while remaining engaged in day-to-day problem solving and operational decision-making. They demonstrate sound judgment, strong communication skills, and the ability to build and sustain relationships with LGBTQ+ older adults, colleagues, community partners, and public and private funders.

What you’ll do: 

Program Leadership & Oversight

• Oversee Care Management services for LGBTQ+ older adults at all four SAGE Centers, including the Caregiving Program, Case Assistance, Information and Referral and other supportive programming
• Develop, implement, manage, support, and evaluate all Care Management Services programs, ensuring alignment with SAGE’s priorities and the achievement of contracted deliverables and outcomes
• Provide ongoing strategic direction to ensure high-quality, affirming, and responsive services

Staff Supervision & Workforce Development

• Provide weekly supervision to all direct reports, including social work interns
• Facilitate a weekly team meeting to review department updates, strategy, and case assignments
• Manage clinical supervision of staff in collaboration with the Senior Director of SAGEServes Supportive Services
• Direct the Care Management social work intern program
• Foster a collaborative, accountable, and supportive team culture

Fiscal Management & Grant Administration

• Manage and oversee departmental and program budgets funded by city, state, federal, and private sources
• Monitor spending to ensure alignment with funding requirements, program goals, and SAGE’s overall budget
• Work collaboratively with the Development and Finance teams to identify new funding opportunities and contribute to grant proposals

Compliance, Documentation & Quality Assurance

• Ensure compliance with program guidelines, funding requirements, and organizational policies
• Maintain complete, accurate, and timely documentation of all care management activities in paper and electronic systems
• Prepare for and participate in program audits with NYC Aging, DOHMH/GMHI, and other funders

External Relations & Advocacy

• Represent SAGE and the Care Management department to government agencies, private funders, and external committees or professional and networking groups
• Cultivate and maintain strong relationships with community partners, government agencies, and other stakeholders to advance SAGE’s mission and expand program impact

Organizational Leadership & Collaboration

• Represent the department at Director-level meetings and other organizational functions
• Foster cross-functional collaboration within SAGE, particularly with Finance, Development, and other departments
• Provide peer-level coverage of similarly scoped responsibilities during colleagues’ leaves or absences to ensure continuity of operations
• Other responsibilities and job duties as assigned

Required Qualifications:

• A minimum of 6 years of experience successfully managing multiple and complex funding sources and managing large teams
• LMSW required
• SIFI (Supervision in Field Instruction) certification required
• Strong organizational skills with a demonstrated track record of collaboration, leading and influencing progress of complex progress towards goals across an organization, and an understanding of relationship among Program, Finance, Human Resources and other stakeholders in ensuring successful outcomes
• Substantive knowledge or prior experience in aging or LGBTQ+ fields, including an understanding of issues facing marginalized older adults, particularly BIPOC and transgender elders
• Ability to plan and multi-task, and to produce under the pressure of deadlines and unexpected occurrences
• Demonstrated project management ability, involving complex and unpredictable variables
• Superior written and verbal communication skills
• Strong alignment with SAGE’s mission and values, with a passion for serving older LGBTQ+ adults and other marginalized communities.

Preferred Qualifications:

• Familiarity with NYC Aging, DOHMH, and/or similar regulations/systems/processes, as well as applicable government, nonprofit, and community social service programs serving low-income adults in New York City
• Experience with Salesforce and NYC Aging databases
• Strong understanding of performance measurement and metrics to evaluate program impact and effectiveness
• Experience in supervising and managing social work intern teams
• Familiarity with issues of cultural and linguistic competency with regards to ability, race, ethnicity, class, sexuality, gender identity and expression, and other characteristics that affect the lives of diverse older adults
• Fluency in Spanish (verbal and written)

Values:

We are looking for a mission-driven leader who upholds equity and dignity while balancing operations with advocacy and community care. This individual is empathetic, culturally responsive, and participant-focused, with strong collaboration, accountability, and strategic leadership skills. They bring a clear commitment to providing excellent, affirming services to LGBTQ+ older adults and to fostering a collaborative, inclusive, and growth-oriented culture for staff.

Role Details:

• The status: This is a permanent, full-time, regular, exempt position
• The location and work schedule: ~35 hours per week, M-F 9:30AM-5:30PM, with occasional evenings and weekends required. This position requires working onsite at SAGE’s NYC headquarters at least two days per week.
• The salary: $105,000/year
• The benefits: SAGE offers a rich benefits package including:
• Two medical insurance plan options in which to enroll – with a very generous HRA contribution by SAGE and premium subsidies
• An annually funded HRA (of up to $5k) for gender affirming care not covered by medical insurance
• Dental and Vision insurance with premium subsidies
• A safe harbor 401(k) plan with a match from SAGE of up to 5%
• Generous PTO and office closures for holidays (including ½ day closures the day before many holidays!)
• 100% SAGE-paid family and medical leave for up to 12 weeks
• 8 weeks of Sabbatical leave after seven years of employment
• 100% SAGE-paid disability and life insurance with the opportunity to elect additional life insurance coverage for the employee and their dependents
• Medical and dependent care FSA and transit pre-tax benefits
• An Employee Assistance Program (EAP) for free and confidential support from licensed counselors on a variety of issues
• A really terrific team! An opportunity to help make a positive impact on SAGE staff and culture!
• A chance to support the LGBTQ+ community and be a part of an organization doing vital work!

Are you interested? (We hope so!): Please apply through our careers page: https://www.sageusa.org/about-us/careers/. Don’t forget to include both your resume and a cover letter describing your interest in working with us and what you’d bring to the role!

Just a reminder: 

SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.