NYC Health + Hospitals has a team of over 5,500 mission-driven behavioral health staff and providers dedicated to providing the highest quality mental health care and substance use services to all New Yorkers. Together, we strengthen millions of lives and we are looking for ambitious and committed providers to join us. Learn more about opportunities for impact in our health system here.
For behavioral health providers motivated by mission-driven work, NYC Health + Hospitals offers an unparalleled opportunity to advance a career at the forefront of public psychiatry. Bring your empathy and expertise to strengthening behavioral health services for New Yorkers citywide.
About B-HEARD
B-HEARD - the Behavioral Health Emergency Assistance Response Division - is part of New York City's commitment to treat mental health crises as public health problems - not public safety issues. For the first time in New York City's history, teams of health professionals - including mental health professionals from NYC Health + Hospitals and EMS personnel from NYC Fire Department - are responding to 911 mental health calls. Social Workers on the team operate across a range of shifts, including evenings, weekends, and holidays and service communities in the Bronx, Upper Manhattan, Central Brooklyn and Western Queens.
Why Join Us?
Joining B-HEARD presents a rare opportunity to participate in a dynamic public health approach to mental health crisis response in New York City. As a Social Worker Level II, you will be providing frontline crisis response in the community, supporting people experiencing mental health emergencies, substance use challenges, suicidality, trauma, and acute stress.
This role offers meaningful experience in the field, with core responsibilities including clinical assessment, de-escalation, brief crisis interventions, and systems coordination in real time. You will help shape an evolving citywide model, contribute to program development, and influence how mental health emergencies are addressed across New York City.
If you are a new or experienced clinician seeking challenging, purpose-driven work with visible impact at both the individual and system level, B-HEARD offers a powerful opportunity to lead change.
About the Role: Social Worker Level II
NYC H+H seeks Social Workers motivated to join a pioneering initiative and have a transformative impact on the lives of people experiencing mental health challenges in Queens, New York.
The licensed social worker (LMSW) provides frontline emergency response in the community, supporting children to older adults experiencing mental health crises, substance use challenges, suicidality, trauma, and acute stress. Core responsibilities include de-escalation, brief crisis interventions, comprehensive risk assessments, and rapid connection to appropriate services. This role requires excellent judgement, adaptability, and the ability to engage effectively in unpredictable and high-pressure environments. Orientation and training is provided to fully prepare you for this role.
The duties are primarily performed in field-based settings. Some of the physical activities include working outdoors in all kinds of weather, climbing stairs, treating individuals who may have infectious and communicable diseases, working for extended periods during the day or night in a vehicle, working in confined spaces such as trains and buildings, treating individuals at heights such as rooftops, bridges or elevated highways, and carrying a mobile radio for communication purposes. When in the field, administrative tasks such as telephone calls, virtual meetings, and medical record documentation are typically done in a moving vehicle.
Example of Typical Tasks:
· Conduct crisis evaluations, including risk and safety assessments
· Deliver crisis intervention, de-escalation and engagement strategies in the field
· Develop rapid, patient-centered disposition plans
· Access and leverage real-time health information
· Collaborate with natural supports and community resources
· Complete timely documentation that meets quality standards
· Participate in ongoing educational and development opportunities, and supervision Provide peer support and orient new Social Workers
· Participate in team, borough, program, and departmental meetings
· Adhere to H+H, city, state, and federal standards and regulations
· Model person-centered, recovery-oriented, trauma-informed and culturally responsive practice
· Demonstrate ICARE values (Integrity, Compassion, Accountability, Respect, Excellence)
· Perform other duties as assigned
Work Location & Schedule: Queens
B-HEARD Social Workers working in Queens may operate across a range of shifts, including evenings, weekends and holidays. Social Worker Level IIs work a condensed work schedule with shifts ranging from 8:45am to 1:30am and rotate between EMS stations, NYC H+H facilities, and field-based response.
Currently, here are options to serve as a Social Worker Level II across multiple shift schedules.
Job ID# / Shifts available
#134874
Tour 3: Wednesday, Thursday, Friday 3:45pm to 1:30am and Saturday 4:45pm to 1:30am
#134799
Tour 2: Sunday 8:45am to 5:45pm and Monday, Tuesday, Wednesday 8:45am to 6:45pm
#134750
Tour 2: Wednesday, Thursday, Friday 8:45am to 6:45pm, Saturday 8:45am to 5:45pm)
#134752
Tour 3: Wednesday, Thursday, Friday 3:45pm to 1:30am and Saturday 4:45pm to 1:30am
Minimum Qualifications
· Master’s Degree in Social Work
· A valid Licensed Master of Social Work (LMSW) license issued by the New York State Education Department
· At minimum, one-year experience working with people with serious mental illness (e.g. mobile crisis team, mobile treatment team, community-based health provider, hospital emergency room, inpatient psychiatric care) and three years’ experience preferred
Knowledge, Skills, Abilities and Other Requirements
· Mental health evaluation/risk assessment
· Crisis intervention techniques
· Mental health and substance use
· Disposition planning
· Field-based service
· Motivational Interviewing
· Personal or family lived experience with behavioral health valued
Interested candidates may send their resume, cover letter and social work license to BHEARDjobs@nychhc.org for a preliminary screening call. Please note B-HEARD and preferred zip code in your subject.
Interested applicants may also apply directly through the NYC Health + Hospitals career portal for the by searching the Job ID for your preferred location and shift.
Benefits
NYC Health and Hospitals offers a competitive benefits package that includes health insurance coverage, dental, vision, retirement saving plans and paid time off.
· Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
· Retirement Savings and Pension Plans
· Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
· Opportunity to receive in loan repayment
· College tuition discounts and professional development opportunities
· Ongoing professional development opportunities and free CEUs
· College Savings Program
· Union Benefits for eligible titles
· Multiple employee discounts programs
· Commuter Benefits Programs
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